Terms of Service

1. About Locksmith Auto

Locksmith Auto LLC provides mobile locksmith services for vehicles and homes in Gainesville, FL and nearby areas of Alachua County, including car key replacement, all-keys-lost service, car lockouts, key fob, transponder and smart key programming, ignition repair, residential lockouts, rekeying, lock replacement, deadbolt installation, commercial lockouts, rekeying and master key systems, commercial lock and panic bar installation, and safe lockout service. Availability depends on your location, the service, technician availability, the vehicle or lock type and parts availability.

2. Website information

Information on this website is provided for general information and service requests. We try to keep it accurate and current, but we cannot promise that every detail, price estimate, service description or availability statement is always complete or error-free. Content may change without notice.

3. Quotes and pricing

Prices shown on this website are starting prices. Any price given by phone, text or form is not final until confirmed by Locksmith Auto. The final price may depend on the service type; vehicle year, make and model; key or lock type; whether all keys are lost; programming and parts; your location; time of service; job complexity; and the condition of the lock, key, ignition, door or vehicle. We explain the price before sending a technician. If the situation is different from what was described, the final price may change.

4. Online booking and service requests

Submitting a form, booking, quote or text request does not confirm service, availability, arrival time or final price. We contact you by phone or text to confirm the service, location, vehicle or lock details, availability, estimated price, timing and any documents needed. For urgent situations, calling is fastest.

5. Calls, text messages and communication

By calling, texting, submitting a form or requesting service, you agree that Locksmith Auto may contact you by phone, text or email about your request — to respond, confirm details, give a quote, schedule service, ask for more information or follow up. Message and data rates may apply. Reply STOP to opt out of texts. You may ask us to stop non-essential communication at any time.

6. Customer responsibilities

You agree to give truthful and complete information. For vehicles this may include the year, make, model, location, VIN, key situation, proof of ownership and valid ID; for homes, the service location, service needed, lock or door information, proof of residency, authorization or ownership and valid ID. You are responsible for having the legal right to request service for the vehicle, home, lock or property.

7. Proof of ownership and authorization

For safety and security we may require proof of ownership, residency or authorization and valid identification before any service that gives access to a vehicle, home, safe or property. We may refuse service if ownership, authorization or identity cannot be reasonably verified.

8. Service availability

Availability may vary with location, traffic, weather, time of day, parts, vehicle or lock type, technician availability and safety conditions. Arrival times are estimates and may change.

9. Payments

Payment is due when the service is completed unless another arrangement is confirmed in advance. Accepted methods may include cash, card and electronic payment. Additional fees may apply for certain payment methods, returned payments, cancellations, special parts or travel, depending on the situation.

10. Cancellations and trip fees

If you cancel after a technician has been dispatched, a service call, trip or cancellation fee may apply. A fee may also apply if you are not at the service location, give an incorrect location, cannot prove ownership or authorization, no longer need service when the technician arrives, if the vehicle, lock or key is different from what was described, or if service can't be completed for reasons outside our control.

11. Parts, keys, programming and compatibility

Keys, fobs, remotes, transponder and smart keys, ignition and lock parts vary by year, make, model, part number, frequency, programming system and condition. Keys or parts bought online or supplied by the customer may not work, program or fit. We are not responsible for defective, incorrect, used, aftermarket or incompatible customer-supplied parts, and service charges may still apply if such a part cannot be programmed or installed.

12. Not every job can be completed

We make reasonable efforts to complete every job, but not every lock, key, ignition, door, vehicle, fob or part can be opened, repaired, programmed or replaced. Some situations need dealer service, new parts, more diagnostics, towing, a mechanic, door, lock or electrical repair, or manufacturer-specific access. We explain the situation and recommend the best available option.

13. Damage and pre-existing conditions

Some vehicles, locks, doors, ignitions, keys or hardware are already worn, damaged, misaligned, corroded or modified before service. We are not responsible for pre-existing damage. We make reasonable efforts to avoid damage, but worn parts may fail during normal service, and some situations may require disassembly or replacement.

14. Emergency situations

If a child, pet or person is locked inside a vehicle and there is danger, call 911 immediately. In any unsafe or life-threatening situation, contact emergency services first. Locksmith Auto is not a police, fire, medical or rescue service.

15. Reviews and testimonials

Reviews shown on our website come from real customers. Individual experiences vary with the service, location, vehicle, lock condition, parts and circumstances.

16. Third-party links and services

Our website links to third-party websites and services such as Google Business Profile, Google Maps, review platforms, social media, payment processors and analytics or advertising platforms. We are not responsible for their content, policies or actions.

17. Intellectual property

All website content, text, graphics, images, logos and design elements belong to Locksmith Auto LLC or are used with permission. You may not copy, reproduce, modify, publish or use them commercially without written permission.

18. Prohibited use

You may not use this website or our services for unlawful, fraudulent or unauthorized purposes — including requesting service for property you do not own or control, giving false information, interfering with our systems, submitting spam or malicious code, or copying website content for commercial use. We may refuse service or block access when misuse is suspected.

19. Limitation of liability

To the fullest extent allowed by law, Locksmith Auto is not liable for indirect, incidental, special, consequential or punitive damages related to website use, service requests, delays, inability to provide service, customer-supplied parts, third-party services or circumstances outside our control. Our liability, if any, is limited to the amount paid for the specific service involved.

20. Warranty

Work performed by Locksmith Auto is covered by our 90-day warranty. The warranty terms are explained at the time of service and may depend on the service type, the parts used and the condition of the vehicle, lock, key, ignition or hardware. Otherwise the website and services are provided "as is" and "as available", and we cannot promise uninterrupted website access, exact arrival times or that every locksmith issue can be resolved.

21. Privacy

Your use of our website and services is also governed by our Privacy Policy.

22. Changes to these Terms

We may update these Terms from time to time and will change the "Last updated" date above. Continued use of the website or services means you accept the updated Terms.

23. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

24. Contact us

Locksmith Auto LLC · Phone: (352) 450-0512 · Email: info@locksmith-auto.com · Service area: Gainesville, FL and nearby areas.