Privacy Policy

By using our website, you agree to the terms of this Privacy Policy.

1. Information we collect

Information you choose to give us: your name, phone number, email address, city or service location, vehicle year, make and model, key, lock, ignition or service details, photos you send, messages submitted through website forms, and call, text or service request information.

Technical information collected automatically when you visit the website: IP address, browser and device type, pages visited, time on the website, the referring website or advertisement, general location, and cookies and similar tracking data.

2. How we use your information

We use it to respond to your calls, texts and quote requests; schedule and provide locksmith service; confirm your location and service details; give pricing and availability; improve our website and customer experience; measure website performance and advertising results; prevent fraud, unauthorized service requests or misuse; and comply with legal, safety or business requirements. For vehicle locksmith services, proof of ownership may be required before making, programming or replacing a key.

3. Calls, text messages and online requests

When you call, text or submit a form, we may use your contact information to respond to your request. If you text us, or agree to texts on our forms, we may reply by text or phone call about your locksmith service request (confirmations, quotes, arrival updates). Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not send marketing text messages without your permission, and we do not sell or share your phone number or text messaging consent with third parties for their marketing.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to help it work, understand visitor behavior, improve performance and measure advertising results — for example, which pages visitors view, which ads or search results brought them to the site, and whether a visitor submitted a form or clicked a phone number. You can control or disable cookies in your browser settings; some features may not work properly if cookies are disabled. See our Cookie Policy.

5. Google Analytics and Google Ads

We may use Google Analytics, Google Ads, Google Tag Manager, conversion tracking, remarketing or similar tools to understand website traffic, measure ad performance and improve our marketing. These tools may use cookies to collect information about how visitors use our website, and Google processes this information under its own privacy policies.

6. How we share information

We do not sell your personal information. We share limited information only when necessary — with technicians or service providers helping complete your request; website hosting, analytics, advertising or communication providers; payment processors if you pay electronically; fraud prevention or security providers; and legal authorities when required by law.

7. Data security

We take reasonable steps to protect the information you provide, but no website, phone system, email or online transmission is completely secure. Please don't send sensitive information through website forms unless necessary.

8. Data retention

We keep personal information only as long as reasonably necessary for business, service, legal, tax, security or recordkeeping purposes, including service requests, communication records and invoices.

9. Third-party links

Our website links to third-party websites such as Google Business Profile, Google Maps, social media, review platforms and payment services. We are not responsible for their privacy practices; please review their policies.

10. Children's privacy

Our website and services are not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

11. Your choices

You may contact us to request access to the personal information you provided, correct it, delete it where possible, opt out of non-essential communications, or ask questions about this policy. Some information may need to be kept for legal, security, payment or recordkeeping purposes.

12. Service area

Locksmith Auto provides mobile locksmith service in Gainesville, FL and nearby areas of Alachua County.

13. Changes to this policy

We may update this Privacy Policy from time to time and will change the "Last updated" date above. Continued use of the website after changes means you accept the updated policy.

14. Contact us

Locksmith Auto LLC · Phone: (352) 450-0512 · Email: info@locksmith-auto.com · Service area: Gainesville, FL and nearby areas.